Privacy Policy

Last updated: 7 September 2026

Silver Arrow Car Rental ("we", "us", "our") respects your privacy. This policy explains what personal information we collect, how we use it, and your rights, in line with applicable UAE data protection law.

1. Information We Collect

• Contact details — name, phone number, email and address you provide when booking or enquiring.
• Identity & licence details — passport, visa, Emirates ID and driving licence information required to rent a vehicle.
• Booking & payment information — rental dates, vehicle choice, and payment records.
• Website usage — basic analytics such as pages visited, collected to improve our service.

2. How We Use Your Information

• To process bookings, deliver vehicles, and manage your rental.
• To meet legal, insurance, and traffic-authority requirements.
• To respond to your enquiries and provide customer support.
• To send service-related updates, and — only with your consent — marketing offers.

3. Sharing Your Information

We do not sell your personal data. We may share it only where necessary with insurers, traffic and government authorities, and trusted service providers who help us operate, and only to the extent required.

4. Data Retention

We keep personal information only as long as needed to provide our services and to meet legal and regulatory obligations, after which it is securely deleted.

5. Security

We apply appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

6. Your Rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw marketing consent at any time, by contacting us at info@silverarrowrentals.ae.

7. Cookies

Our website may use essential and analytics cookies to function and to help us understand usage. You can control cookies through your browser settings.

Questions about this page? Contact us at info@silverarrowrentals.ae or +971 2 676 9898.